The quality of on-site supervisors is the single most important element contributing to the success or failure of a security operation. Staffing a location with flexible supervisors that have good leadership and communication skills ensures that a well-reasoned security plan can overcome almost any issue.
As is the case with management in any field, the duties and responsibilities of a security supervisor are directly responsible for the officers that cover a site and their performance. In security, they are much more than on-site managers. The complex challenges facing a security manager necessitates that their skill set includes personnel management, administrative functions, labor and criminal laws, and emergency response.
A security supervisor is in a unique position as liaison between the officers who work the site, the ownership of the location, and the company providing security. In most cases they will be best positioned to acquire and implement feedback or operational changes from local management. Being in charge of guard force evaluation and management enables them to directly assess the condition and performance level of the security operation, and enact changes in policy and personnel independently as needed by the client.