Finding the right personnel to work a security officer position is vital to the success of a security protection operation. The management team must locate potential employees that can perform the duties unique to each locations security needs, always focusing on individuals with a thinking judgment; capable of responding to situations and making reports based on logic and factual clarity, as opposed to doing so with emotion and feeling.
Finding these potential employees is a challenging task by itself, and retaining the positive members of the workforce is even more difficult. With odd hours and relatively low pay rates, security unfortunately has a reputation for high turnover. Turnover leads to poor customer service and increased costs, and effort diverted to more training and hiring. Minimizing turnover is the responsibility of the security provider. But how does a security company keep its officer’s morale high and make them want to remain part of the workforce?
The most important step is ensuring that they feel their work is vital and appreciated; making sure that they understand the reason the client wants a security officer on post and the intent behind each post order. They should see evidence that their reports are read and know that the appropriate authority notes any issues they discover. Together these steps engender a sense of purpose and pride in their work. As with any industry, having higher than average pay rates and consistent hours helps to stave off employee unhappiness. Above all, it is necessary to invest in a high quality management team that listens to its employees and acts upon issues as they arise without delay.
We are pleased to announce that we are relocating our corporate office and headquarters to a new location. Our previous location has served us well, with many good memories and business opportunities, but recent growth has enabled and necessitated a move to a larger and more accommodating space.
Our new headquarters is in the Carnegie area, just a few minutes from our current location in Robinson, conveniently right off the Interstate 79 exit, which will minimize the effect on existing employees and clients. Our daily operations, including our 24-hour call center and local management team should not see any interruption and none of our services will be adversely affected during the move.
To all of our existing clients and employees, please update our contact information to the following address. To all interested in establishing a business relationship, feel free to contact us at any time.
29 Noblestown Road
Carnegie PA, 15106
It is a necessity that every security enterprise is based on a well thought out operations plan in which defensive barriers and personnel procedures are specialized to combat the vulnerabilities particular to the defense of the assets under their charge. However, even with the best possible plan, no security operation can be successful without the right security officers manning the positions.
As with any industry, the hiring managers and schedulers for security must find and position the right personnel for the right places. There are many different skill sets that may be required in different posts, and although many security officers are very capable of performing well in multiple types of security positions, often security personnel that excel in one may not be so good a fit in another. An officer that is personable can provide an excellent first impression to people visiting a business and be very comfortable in a retail patrol role, as a concierge, or other positions that involve interaction with the public.
It is a much different type of experience when manning a security post where the objective is to deter intruders away from an otherwise empty and undefended property. While at first glance it may seem simple, staying vigilant, awake, and alert while alone through a night shift is demanding in its own way both physically and psychologically. In all cases, success is dependent not only on the guard having the skills and training to complete the task, but also knowing they have full support at all times from their management team.
A security officer can have many different responsibilities depending on what type of position they are placed in. For instance, an officer whose primary duties are checking in vehicles or visitors might be there primarily for documentation and combating liability, whereas one in a concierge position may be focused on providing customer service responsibilities.
In almost all cases, however, regardless of what duties a security officer is performing, an underlying purpose and benefit of their deployment is deterrence against unwanted intrusion or interruption by persons that have no legitimate reason to be there, and controlling access to the property when an attempt to enter is made.
When creating a security plan, it is necessary to coordinate any duties or tasks that a security officer is given with the basic functions of assets protection. If an officer needs to leave their main post or divert their attention to a different task, it must be done in a manner that does not leave the guarded area vulnerable. The most basic solution is to have regular patrols that broadcast to any outsider that the area is being monitored by a live security presence. This is not a catch-all solution however, and as always the best operations plan will be tailored to a property’s specific needs.
We celebrate the founding of our country once again, Capital Asset Protection would like to pass along our wishes that you have a safe and enjoyable holiday.
As large crowds gather together, especially in the warm summer months, there are two safety considerations that need to be at the forefront of the planning for the event. One is implementing a security plan capable of preventing and reacting to an intentional disturbance. The other is ensuring that all attendees are healthy and calm for the duration of the function.
Some simple procedures that significantly improve the safety of a gathering include only allowing clear bags and prohibiting opaque backpacks and large containers such as coolers that could be used to smuggle illegal or dangerous items into the event. If a proper access control doctrine is in place, security officers can be used to check the bags of entrants for contraband, which can both improve the peace of mind of event goers, as well as allowing the opportunity for more lenient contraband lists, which may make the event more attractive to potential customers.
The most valuable asset to improve safety is information. Making sure a crowd is well informed does more to prevent difficulties, especially a panic if an incident does take place, than any other measure. Maps with all points of interest like bathrooms and escape routes marked should be displayed, with a copy passed out to each attendee. With a combination of humanitarian considerations and proper security preparation, any event can be an enjoyable and rewarding experience.
What does it cost to establish an automated security system that is effective at deterring, identifying, and responding to an intrusion? To achieve complete security, a protection plan must have the means to recognize a breach has occurred, take action to stop it, and broadcast these features in a way that is sure to be understood by potential intruders.
In San Francisco, a project is underway to upgrade the security for parking garages, in order to discourage break ins. Multiple security devices are being installed, including HD cameras and license plate readers. The budget for only 20 garages is 32.5 million dollars. Even after all these devices are implemented, at an average investment of over a million and a half dollars per garage, in some locations it has been deemed to not be enough by itself; it was determined that they will not be secure enough without uniformed personnel being present on site.
A massive security system is usually not needed, especially if a security plan does not need to rely solely on fixed automation. The deterrence factor of a live human being can never be matched by an unmanned property, and an adaptive adversary can always find the blind spots in a static structure. Almost every asset can be completely protected for a small fraction of the price. The first step is a free, no obligation consultation to determine your property’s security needs.
When choosing a provider of any type of contracted employees, one of the most important factors to consider is how the other company’s employees will interact with your own. This is doubly true when the contractors are in charge of protecting your livelihood.
In many cases a security officer is the first individual to be seen and greet incoming personnel, including employees, and that interaction can set the tone for their workday. In many cases they have continuing interaction as work duties bring them together. Every employee must be given enough access to do their job, and often their roles, and thus their level of clearance can change. A security officer must be able to enforce company policy as directed without affecting morale.
While security personnel should be focused on outside threats, occasionally they may need to be involved with local employees, for example being present at a termination to prevent an outburst or theft by the dismissed individual. However, knowing that a security officer has these responsibilities can sometimes worry employees that the officer is a hostile authority figure. This is not true; unless one of your employees is committing crimes or stealing from you, security and their clients are a team helping each other towards a common goal.
That all parties have an understanding of this is integral to a productive working environment. Achieving this understanding takes a clear security plan, professional security officers, and most essentially, strong support and a hands-on approach by local management.
Whether you are the one designing the security plan and writing its procedures, or one of the security personnel responsible for implementing it and maintaining the areas integrity, your main focus should always be performing the tasks that provide the best deterrence and defense against the threats that are truly most likely to disrupt the location being protected.
It’s all too easy to spend so much time focusing on the worst-case scenario that more likely threats are overlooked and vulnerabilities are left open. Sometimes it is possible to be too careful – if super heavy security measures are implemented in order to counter a threat that does not exist, they will have accomplished nothing beyond inconveniencing honest visitors for no gain. However if the threat is real, then not properly preparing for it could be disastrous.
Many security principles are universal – the mere act of displaying that some form of effective protection will deter the vast majority of criminals away in favor of targets that do not seem to be looked after by their owner. In many cases this is all that is needed to ensure complete security. Sometimes it is not. This could be due to the location having something of enough value to be worth attempting to breach security, or environmental factors such as building design and the local crime rate. Finding exactly what makes you vulnerable can be difficult – many factors like lighting levels and even the layout of pathways can have a huge influence on how an intruder will act. Therefore it is always advisable to consult a security professional to determine the best way to defend your property.
A well-designed security operation eliminates any easy approach for an incursion and finds a way to neutralize or minimize any advantage an intruder might be able to find. This cannot be accomplished without everything that may be an influence being accounted for; from nearby traffic patterns to how the building directs the flow of pedestrians. Of course, most important is the operating procedure of security personnel, and how they utilize the tools at their disposal.
A camera is one of the most valuable and proven tools in the security field. But its effectiveness by itself is severely limited. Even if an intruder passes through its sight, the video feed must be actively monitored in order to know that action needs to be taken. But staying focused while looking at video monitors for an extended length of time is not humanly possible; the vast majority of people have the ability to remain consistently attentive enough to notice an out of place threat for only 30 minutes of monitoring a repetitive image before losing focus. In addition, even if images of the intruder are recorded, they will be of little to no value if the intruder has taken steps to hide his identity, and the damage will have been done.
This is one example of how considerations must be made to merge all security measures into a unified plan, with all elements being coordinated to take maximum advantage of their security benefits while working together to overcome their weaknesses. Though it has shortcomings on its own, there are many options like multiple monitoring officers, or regular rounds in the threatened areas between periods of studying video feeds that make up for them.