One of the most essential foundations for a security or protections operation is the composing of reports that thoroughly document the security officer’s shift as well as any incidents that may occur during it. All security reports should be detailed enough to inform the reader of what happened during a shift, without needless extrapolation and not letting the writer’s opinions into the body.
There are several steps that the security management team needs to take to ensure that all reports are comprehensive and informative. Report forms should be designed in a manner that forces exposition instead of relying on the officer to do so entirely by themselves. Proper instruction on what incidents need to be documented on a daily or separate report and the precise manner that entries should be made should be part of post orders and communicated to the officers and clientele that they are serving. When an officer is not being accurate or thorough enough the most effective form of correction is to have their supervisor compare with them their report to one done correctly.
When sound security officer operation is combined with thorough reports of their findings, the old adage that security is the “eyes and ears” of their location’s management becomes true.