When choosing a provider of any type of contracted employees, one of the most important factors to consider is how the other company’s employees will interact with your own. This is doubly true when the contractors are in charge of protecting your livelihood.
In many cases a security officer is the first individual to be seen and greet incoming personnel, including employees, and that interaction can set the tone for their workday. In many cases they have continuing interaction as work duties bring them together. Every employee must be given enough access to do their job, and often their roles, and thus their level of clearance can change. A security officer must be able to enforce company policy as directed without affecting morale.
While security personnel should be focused on outside threats, occasionally they may need to be involved with local employees, for example being present at a termination to prevent an outburst or theft by the dismissed individual. However, knowing that a security officer has these responsibilities can sometimes worry employees that the officer is a hostile authority figure. This is not true; unless one of your employees is committing crimes or stealing from you, security and their clients are a team helping each other towards a common goal.
That all parties have an understanding of this is integral to a productive working environment. Achieving this understanding takes a clear security plan, professional security officers, and most essentially, strong support and a hands-on approach by local management.