Managing Personnel Compatibility

​A large portion of what a security officer does on shift is based on sound, universal security principles that can apply to almost any security operation. However, just as no two businesses are the same, the requirements of their security details can vastly differ. In some cases, the primary function of almost all contracted security personnel, maintaining a visible presence to deter unwanted intruders, may not even be a consideration.
 
It is imperative that the individual officers fully understand the details of the post that they are stationed at. One of the biggest benefits of a contracted security service, and as such one of the most common reasons that businesses choose to utilize them, is that the security company has a large pool of officers ready to staff a position in the event of a call off or officer replacement. Many security officers are accustomed to working at several different posts.
 
This has obvious benefits in regards to staffing and continuing coverage, but can pose difficulty in ensuring excellent service. Many security companies will send any guard willing to work to any open shift. This leads to bad performance and reflects poorly on both the security team and the client company. Regular communication is required, with both the client to always understand what their expectations are, and with all security officers to know their strengths and weaknesses and what can be done to improve upon them.