A security officer can have many different responsibilities depending on what type of position they are placed in. For instance, an officer whose primary duties are checking in vehicles or visitors might be there primarily for documentation and combating liability, whereas one in a concierge position may be focused on providing customer service responsibilities.
In almost all cases, however, regardless of what duties a security officer is performing, an underlying purpose and benefit of their deployment is deterrence against unwanted intrusion or interruption by persons that have no legitimate reason to be there, and controlling access to the property when an attempt to enter is made.
When creating a security plan, it is necessary to coordinate any duties or tasks that a security officer is given with the basic functions of assets protection. If an officer needs to leave their main post or divert their attention to a different task, it must be done in a manner that does not leave the guarded area vulnerable. The most basic solution is to have regular patrols that broadcast to any outsider that the area is being monitored by a live security presence. This is not a catch-all solution however, and as always the best operations plan will be tailored to a property’s specific needs.
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As large crowds gather together, especially in the warm summer months, there are two safety considerations that need to be at the forefront of the planning for the event. One is implementing a security plan capable of preventing and reacting to an intentional disturbance. The other is ensuring that all attendees are healthy and calm for the duration of the function.
Some simple procedures that significantly improve the safety of a gathering include only allowing clear bags and prohibiting opaque backpacks and large containers such as coolers that could be used to smuggle illegal or dangerous items into the event. If a proper access control doctrine is in place, security officers can be used to check the bags of entrants for contraband, which can both improve the peace of mind of event goers, as well as allowing the opportunity for more lenient contraband lists, which may make the event more attractive to potential customers.
The most valuable asset to improve safety is information. Making sure a crowd is well informed does more to prevent difficulties, especially a panic if an incident does take place, than any other measure. Maps with all points of interest like bathrooms and escape routes marked should be displayed, with a copy passed out to each attendee. With a combination of humanitarian considerations and proper security preparation, any event can be an enjoyable and rewarding experience.
What does it cost to establish an automated security system that is effective at deterring, identifying, and responding to an intrusion? To achieve complete security, a protection plan must have the means to recognize a breach has occurred, take action to stop it, and broadcast these features in a way that is sure to be understood by potential intruders.
In San Francisco, a project is underway to upgrade the security for parking garages, in order to discourage break ins. Multiple security devices are being installed, including HD cameras and license plate readers. The budget for only 20 garages is 32.5 million dollars. Even after all these devices are implemented, at an average investment of over a million and a half dollars per garage, in some locations it has been deemed to not be enough by itself; it was determined that they will not be secure enough without uniformed personnel being present on site.
A massive security system is usually not needed, especially if a security plan does not need to rely solely on fixed automation. The deterrence factor of a live human being can never be matched by an unmanned property, and an adaptive adversary can always find the blind spots in a static structure. Almost every asset can be completely protected for a small fraction of the price. The first step is a free, no obligation consultation to determine your property’s security needs.
When choosing a provider of any type of contracted employees, one of the most important factors to consider is how the other company’s employees will interact with your own. This is doubly true when the contractors are in charge of protecting your livelihood.
In many cases a security officer is the first individual to be seen and greet incoming personnel, including employees, and that interaction can set the tone for their workday. In many cases they have continuing interaction as work duties bring them together. Every employee must be given enough access to do their job, and often their roles, and thus their level of clearance can change. A security officer must be able to enforce company policy as directed without affecting morale.
While security personnel should be focused on outside threats, occasionally they may need to be involved with local employees, for example being present at a termination to prevent an outburst or theft by the dismissed individual. However, knowing that a security officer has these responsibilities can sometimes worry employees that the officer is a hostile authority figure. This is not true; unless one of your employees is committing crimes or stealing from you, security and their clients are a team helping each other towards a common goal.
That all parties have an understanding of this is integral to a productive working environment. Achieving this understanding takes a clear security plan, professional security officers, and most essentially, strong support and a hands-on approach by local management.
Whether you are the one designing the security plan and writing its procedures, or one of the security personnel responsible for implementing it and maintaining the areas integrity, your main focus should always be performing the tasks that provide the best deterrence and defense against the threats that are truly most likely to disrupt the location being protected.
It’s all too easy to spend so much time focusing on the worst-case scenario that more likely threats are overlooked and vulnerabilities are left open. Sometimes it is possible to be too careful – if super heavy security measures are implemented in order to counter a threat that does not exist, they will have accomplished nothing beyond inconveniencing honest visitors for no gain. However if the threat is real, then not properly preparing for it could be disastrous.
Many security principles are universal – the mere act of displaying that some form of effective protection will deter the vast majority of criminals away in favor of targets that do not seem to be looked after by their owner. In many cases this is all that is needed to ensure complete security. Sometimes it is not. This could be due to the location having something of enough value to be worth attempting to breach security, or environmental factors such as building design and the local crime rate. Finding exactly what makes you vulnerable can be difficult – many factors like lighting levels and even the layout of pathways can have a huge influence on how an intruder will act. Therefore it is always advisable to consult a security professional to determine the best way to defend your property.
A well-designed security operation eliminates any easy approach for an incursion and finds a way to neutralize or minimize any advantage an intruder might be able to find. This cannot be accomplished without everything that may be an influence being accounted for; from nearby traffic patterns to how the building directs the flow of pedestrians. Of course, most important is the operating procedure of security personnel, and how they utilize the tools at their disposal.
A camera is one of the most valuable and proven tools in the security field. But its effectiveness by itself is severely limited. Even if an intruder passes through its sight, the video feed must be actively monitored in order to know that action needs to be taken. But staying focused while looking at video monitors for an extended length of time is not humanly possible; the vast majority of people have the ability to remain consistently attentive enough to notice an out of place threat for only 30 minutes of monitoring a repetitive image before losing focus. In addition, even if images of the intruder are recorded, they will be of little to no value if the intruder has taken steps to hide his identity, and the damage will have been done.
This is one example of how considerations must be made to merge all security measures into a unified plan, with all elements being coordinated to take maximum advantage of their security benefits while working together to overcome their weaknesses. Though it has shortcomings on its own, there are many options like multiple monitoring officers, or regular rounds in the threatened areas between periods of studying video feeds that make up for them.
Security is not just a state of protection, it is also a feeling. Security theater is a term sometimes used to dismiss some highly visible security procedures as countermeasures that improve the image or feeling of security, without actually achieving it. While security cannot be completely effective without being prepared to counter a threat, the need to announce that your business is not vulnerable should not be overlooked.
Employees work better when they feel safe. But security theater is not just an act for the benefit of the peace of mind of employees and customers. The same acts of security presenting itself are also seen by potential criminals. While copying down someone’s ID information will not be of much help in identification if it is a fake, but will implant the knowledge that some form of security monitoring is in place, along with the possibility that any number of other measures of defense have been taken.
The most valuable contribution that security makes is not defense, but deterrence. Although preparation for responding to an actual intrusion should never be neglected, the end result will always be better if an incident is stopped before it happens. The best way to do that is to make sure the presence of some security measures is broadcast to those who may see the location as a target.
Essential to the success of a protection operation is a clear understanding of what actually threatens a property. A retail store, off-shift factory, and a high security facility will all have vastly different, but equally valid security needs. They have different assets that need protection, and different means of intrusion would be used to get to them. Implementing a security plan designed for a different type of property can be highly ineffective.
To ensure that the security plan is both reliable and flexible, and also practical enough to be effective, the property itself should be visited and explored during the plan’s creation. Consultation can be done with officers who have protected that or similar sites, and previous break-ins or incidents at similar environments reviewed. The plan should be a living document that both the security provider and client requesting the service are open to the possibility of modifying if the operational situation changes.
When there is a full comprehension of the environment and risks that it faces, a complete operation can be realized. Putting together deterrent factors, depth defenses with delay barriers, and reaction protocols help to make a property as secure as possible.
Technology is continuously improving the nature of security systems, and making it harder to enter an unauthorized area, or at least very difficult to do so without being identified. There are even some security operations that rely entirely on machines with no human involvement. This can be an ideal solution for some properties, but in many cases securing the post will demand skills that a machine can never possess.
The primary goal of all security systems is to deter an intrusion before it happens. While all visible security measures have a deterrence factor, no fully automated system can be as effective as an active authority figure on site, capable of making what they judge to be the best possible reaction to any incident with no delay while the automated systems contact police or the property owner. Security personnel are often required to interact with workers and visitors, which has many benefits including fostering the feeling of being protected.
Many times a security officer will need to mediate on events, or make other judgment calls, for example determining that someone is too intoxicated to be allowed to enter an event. The value perhaps proves itself most when an incident does occur, and the security officer immediately becomes the first eyewitness. A human can always put more detail and more relevant facts in their reports, and cover the gaps such as sound or the area outside a camera’s field of view. A video recording of an incident backed with a report offers an unparalleled illustration on what the facts of the situation were. If only one of those assets is available, determining the full details of the incident can be much more difficult, if not impossible.